Refund & Returns Policy (Receptor Chem)

Last Updated: 2026

Receptor Chem (“we,” “our,” or “us”) operates a biotechnology and research-focused platform providing peptide-related materials strictly for laboratory and scientific research purposes.

By placing an order on our website, you agree to this Refund & Returns Policy.

General Policy

Due to the research-use nature of peptide and biochemical products, all sales are considered final once the order has been processed and shipped.

Each product is handled under strict quality control standards to ensure integrity, purity, and consistency for research applications.

Eligibility for Refund or Replacement

Refunds or replacements may only be issued under the following conditions:

  • Product arrives damaged during shipping
  • Incorrect item received due to our error
  • Product is defective upon arrival
  • Package is confirmed lost in transit by courier
  • Verified quality issue identified before product use

All claims must be submitted within 7 days of delivery.

Non-Refundable Items

The following items are strictly non-returnable and non-refundable:

  • Opened or used products
  • Items removed from original sealed packaging
  • Temperature-sensitive or research-stability items after delivery
  • Products damaged due to improper handling or storage by the customer
  • Items returned without authorization
  • Clearance or discounted research batches (if applicable)

Refund Request Process

To request a refund or replacement, please contact us:

Sales@receptor-chem.com

Include the following details:

  • Order number
  • Full name
  • Description of the issue
  • Photo or video evidence (if applicable)

Our support team will review your request and respond within 3–7 business days.

Resolution Options

If your claim is approved, we may offer:

  • Replacement of the product
  • Partial refund (depending on case evaluation)
  • Store credit for future orders

Final resolution depends on internal verification.

Shipping Disclaimer

We are not responsible for delays caused by:

  • Courier or logistics companies
  • Customs inspections or import clearance
  • Incorrect shipping information provided by the customer
  • External events beyond our control

We will assist where possible in resolving delivery-related issues.

Quality Control

All products are inspected before shipment to ensure:

  • Proper labeling and packaging
  • Batch consistency
  • Safe handling and storage compliance
  • Research-grade quality standards

Chargebacks & Disputes

We encourage customers to contact us before initiating any payment dispute.

Unauthorized chargebacks may result in:

  • Account restrictions
  • Order delays or cancellations
  • Investigation of transaction history

International Orders

For international shipments:

  • Customs duties and taxes are non-refundable
  • Shipping fees are non-refundable once dispatched
  • Delivery times may vary by destination country

Policy Abuse

We reserve the right to reject claims in cases involving:

  • Fraudulent refund requests
  • Misuse or tampering with products
  • Repeated refund abuse patterns
  • False damage claims

Legal Disclaimer

All products are intended strictly for laboratory research use only and are not intended for human consumption, medical use, or diagnostic purposes.

Contact Information

For all refund or return inquiries:

📧 Sales@receptor-chem.com
🌐 https://receptor-chem.com/contact