Terms & Conditions

Welcome to ReceptorChem. These Terms & Conditions govern your access to and use of the ReceptorChem website at https://receptor-chem.com/ and any purchases made through it.

By accessing our website or placing an order, you agree to comply with these Terms & Conditions and any policies expressly incorporated into them. Please read them carefully before using the website or making a purchase.

If you do not agree with these terms, please do not use the website.

These terms should be read alongside our relevant website policies, including our , Shipping & Delivery, FAQs and Research Use Disclaimer.

Important: Nothing in these Terms & Conditions is intended to remove or restrict any rights you may have under applicable consumer protection law.

2. Company Information

The website is operated by:

Please ensure that all company information is accurate and up to date before publishing this page.

3. Website Use and Eligibility

You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

  • Use the website in a way that breaches applicable laws or regulations.

  • Attempt to gain unauthorised access to the website, its systems or its data.

  • Interfere with the website’s security, functionality or normal operation.

  • Provide false, misleading or incomplete information when placing an order.

  • Use the website to facilitate unlawful activities or the prohibited use of any product.

You are responsible for ensuring that your use of the website and any purchase you make complies with the laws and regulations applicable to you.

We reserve the right to take reasonable and lawful steps to protect our website, customers and business from fraud, misuse or other unlawful activity.

4. Product Information and Intended Use

ReceptorChem provides product information to help customers understand the characteristics and stated specifications of the products listed on the website.

Products identified as research chemicals or research materials must only be purchased, handled and used in accordance with their lawful intended purpose, applicable legislation, relevant safety information and any restrictions stated in the product documentation.

Where applicable, product descriptions may include information about chemical identity, specifications, analytical testing or documentation. Customers should review the available information carefully before placing an order.

Unless expressly stated and legally permitted, products are not represented as medicines, dietary supplements, cosmetics, food products or substances approved for human or veterinary use.

Products must not be used for human or veterinary consumption, self-administration, diagnosis, treatment or prevention of disease unless such use is expressly authorised by applicable law and the product is lawfully approved for that purpose.

Product descriptions and research-related information are not medical advice or a substitute for professional safety guidance.

Nothing in this section overrides applicable product safety laws, restrictions on the sale of particular substances or any mandatory legal obligations.

5. Product Availability and Descriptions

We aim to ensure that product descriptions, images, specifications and availability information are accurate and current.

However, website content may occasionally contain errors, omissions or information that requires updating. If we identify a material error affecting an order, we will take reasonable steps to contact the customer and explain the available options.

Product images are provided for illustrative purposes where appropriate. Actual packaging or presentation may differ where a change does not materially alter the product supplied or mislead the customer.

We do not guarantee that every product will remain available at all times.

If a product becomes unavailable after an order has been placed, we will contact the customer and explain the available options, including any applicable refund.

6. Prices, Taxes and Payment

Product prices and any applicable delivery charges will be displayed during the ordering process.

The total amount payable, including applicable taxes and delivery charges, will be presented before the customer completes the purchase, as required by law.

Available payment methods will be shown at checkout. Orders may be subject to payment authorisation and verification.

We will not knowingly charge customers for optional extras without the required consent.

If a pricing or listing error is discovered before an order is accepted, we may contact the customer to explain the error and available options. We will not treat an erroneous price as automatically authorising an undisclosed charge.

Any refund due will be processed in accordance with applicable law and the relevant payment provider’s procedures.

7. Orders and Contract Formation

Placing an order through the website constitutes an offer to purchase the selected products under the applicable terms.

An automated order acknowledgement confirms that we have received the order. It does not necessarily mean that the order has been accepted, unless the acknowledgement expressly confirms acceptance.

Where an order cannot be fulfilled because of an availability issue, a material listing error, a payment problem or a legal restriction, we will take reasonable steps to notify the customer.

If payment has been taken for an order that cannot be fulfilled, any refund due will be arranged in accordance with applicable law.

Customers should check their order details, delivery address and contact information carefully before completing checkout.

We will provide confirmation of the contract and the applicable information in a form the customer can retain, as required by law.

8. Shipping and Delivery

Orders are processed and delivered in accordance with our Shipping & Delivery policy.

Available delivery destinations, shipping options, charges and estimated delivery times should be checked during checkout and in the relevant delivery information.

Delivery estimates are provided to help customers plan and are not guaranteed unless expressly stated as such. Where the law requires delivery within a particular period or by an agreed date, those legal obligations continue to apply.

Customers are responsible for providing an accurate and complete delivery address. If an address needs to be corrected after an order is placed, please contact Customer Support as soon as possible. Changes may not be possible once an order has been dispatched.

If a parcel is delayed, lost, damaged or delivered incorrectly, contact us through our Contact Us page so that the issue can be investigated.

Nothing in these terms transfers any legal responsibility to the customer where that responsibility belongs to the seller under applicable law.

9. Cancellations, Returns and Refunds

Cancellation, return and refund requests will be handled in accordance with applicable law and our published policies.

Where a customer has a statutory right to cancel an online purchase, that right will be respected subject to any lawful exceptions that apply to the particular product or transaction.

Customers should contact us promptly if they wish to cancel an order, particularly if it has not yet been dispatched. We will explain whether the order can be stopped and what cancellation rights apply.

If a product is faulty, damaged, misdescribed or otherwise fails to meet the applicable legal requirements, customers may have rights to a repair, replacement, refund or other remedy depending on the circumstances and the law.

Some products may be subject to specific legal exceptions or restrictions on returns. Any such exception must be applicable to the particular product and transaction; it will not be assumed merely because a product is a research chemical or because its packaging has been opened.

Nothing in this section excludes or limits mandatory consumer rights.

Before publishing this section, ReceptorChem should add a verified returns procedure, the correct contact details, any applicable cancellation form and clear information about statutory cancellation rights and exceptions.

10. Quality, Testing and Product Documentation

Product quality and documentation information should be read alongside our Quality & Testing information and Batch Verification page.

Where confirmed for the relevant product or batch, the website may describe independent laboratory testing and analytical methods, including high-performance liquid chromatography (HPLC) and mass spectrometry.

The availability, scope and interpretation of testing documentation may vary by product and batch. Customers seeking specific batch records or supporting documentation should contact customer support.

Unless expressly confirmed for the relevant product, we do not promise that a particular certificate, report, QR code or verification facility will be available.

Analytical testing provides information about the characteristics measured by the stated method. It should not be interpreted as proof of suitability for every possible application, or as regulatory approval for a use that has not been authorised.

Any quality-related statement will be limited to what the supporting documentation actually establishes.

11. Research Use and Customer Responsibilities

Customers must review the product description, available documentation, relevant safety information and applicable legal restrictions before purchasing or handling a product.

Customers are responsible for ensuring that they have the appropriate facilities, training, equipment and authorisations for any lawful research activities they undertake.

Products must be handled in accordance with applicable laws, relevant safety procedures and any instructions or restrictions supplied with the product.

Customers must not use products in ways prohibited by applicable law or contrary to their lawful intended purpose.

A research-use statement does not make an otherwise unlawful sale, possession, supply or use lawful. ReceptorChem and its customers must comply with the legislation that applies to the products and transactions concerned.

12. Accounts and Website Security

If the website permits customers to create an account, customers are responsible for maintaining the confidentiality of their login credentials and for providing accurate account information.

Please notify us promptly if you suspect unauthorised access to your account.

We may take reasonable steps to investigate suspected fraud, misuse or security incidents and to protect customer information and website operations.

Any suspension or restriction of access will be handled lawfully and fairly, taking account of applicable contractual and consumer rights.

13. Intellectual Property

Unless otherwise stated, website content—including text, graphics, branding, layout and other original materials—is owned by or licensed to the relevant rights holder.

You may view and use website content for ordinary personal or business reference in accordance with applicable law.

You must not reproduce, republish, distribute or commercially exploit protected content without the required permission, except where permitted by law.

Nothing in this section affects rights that cannot legally be restricted.

14. Website Availability and External Links

We aim to maintain a functional and accessible website but cannot guarantee uninterrupted availability or error-free operation at all times.

Maintenance, technical issues, security incidents or circumstances outside our reasonable control may temporarily affect website access.

Our website may contain links to third-party websites or external resources. These links are provided for convenience or additional information where appropriate. We do not control third-party websites and are not responsible for their content or policies, subject to any responsibilities imposed on us by law.

Customers should review the terms and privacy policies of third-party services they choose to use.

15. Liability and Consumer Rights

Nothing in these Terms & Conditions excludes or limits liability where exclusion or limitation is prohibited by law.

In particular, these terms do not exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

Where legally permitted, ReceptorChem may be responsible only for losses that are reasonably foreseeable and arise from a breach of its contractual obligations or other legally actionable conduct. The application of any limitation depends on the circumstances and the rights of the customer.

Nothing in these terms removes statutory rights relating to faulty or misdescribed goods, delivery obligations, refunds or other mandatory consumer protections.

Customers who believe that a product or order does not meet the applicable requirements should contact customer support so that the matter can be assessed.

16. Privacy and Personal Information

Personal information collected through the website will be handled in accordance with the applicable privacy and data protection laws.

Please refer to our Privacy Policy for information about what personal data is collected, why it is processed, how it is protected, how long it is retained and what rights individuals may have.

The final Terms & Conditions should be consistent with the website’s actual data practices and privacy policy.

17. Complaints and Dispute Resolution

If you have a complaint about an order, product, delivery or other aspect of our service, please contact us through our Contact Us page.

Please provide your order reference, a description of the issue and any relevant supporting information so that we can investigate.

We aim to handle complaints fairly and provide a clear response. Where a matter cannot be resolved directly, customers retain any dispute resolution or legal rights available to them under applicable law.

Nothing in these terms prevents a customer from exercising a statutory right or bringing a claim before a court with appropriate jurisdiction.

18. Changes to These Terms

We may update these Terms & Conditions when necessary to reflect changes to our business, website, products, operational procedures or legal obligations.

The latest version will be published on this page with an updated revision date.

Changes will apply prospectively where appropriate. Any change to an existing order or contract will be handled in accordance with the terms of that contract and applicable law. We will not use an update to remove rights that have already accrued or to make an otherwise unlawful change to an existing agreement.

Customers should review this page periodically for updates.

19. Governing Law and Jurisdiction

These Terms & Conditions are intended to be governed by the law  subject to any mandatory consumer protection laws that apply to the customer.

Nothing in this section removes any rights a consumer may have to rely on mandatory protections or to bring proceedings in a court where the law permits.

The appropriate governing law and jurisdiction should be confirmed by a qualified legal adviser based on the business’s legal establishment, the customers served and the applicable rules.

20. Contact ReceptorChem

If you have questions about these Terms & Conditions, an order, a delivery or product documentation, please contact us through our Contact Us page.

For order-specific enquiries, include your order reference where available. For questions about testing or batch documentation, identify the relevant product and batch if that information is available to you.

We will review your enquiry and respond in accordance with our customer support procedures.

Important publication note: This document is a draft for review, not a substitute for legal advice. Before publication, complete every placeholder, confirm the company’s legal details, align the cancellation and returns provisions with the actual checkout process, and have the full terms reviewed by a UK solicitor familiar with the products sold and the applicable regulatory requirements.